At Hassle Free, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform, which connects customers and advisors to resolve legal issues efficiently and securely (collectively referred to as “Hassle Free” or “the Platform”).
By using Hassle Free, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our Platform. We encourage you to read this policy carefully and contact us if you have any questions or concerns.
Information We Collect
We collect various types of information to deliver and improve our services, personalize your experience, and ensure the safety and integrity of the Platform. The information we collect includes:
a. Information You Provide to Us
Account Information:
When you create an account on Hassle Free (either as a customer or advisor), we collect basic information such as your name, email address, password, and contact details. This information is required to maintain your account and enable you to access our services.
Profile Information:
You may provide additional details like your profile photo, professional background, bio, and area of expertise (for advisors). This helps us create a trusted environment for both customers and advisors.
Payment Information:
If you make a payment through Hassle Free, we collect billing information and transaction details. All payment processing is handled securely by third-party payment providers, and we do not store your full card details.
Messages and Communications:
We store messages and communications between customers and advisors to ensure quality service, security, and dispute resolution. This includes chat messages, requests, and any uploaded documents.
b. Information We Collect Automatically
Usage Data:
We collect information about your interactions with Hassle Free, including the pages you visit, the features you use, and your activity timestamps. This helps us understand how users engage with the Platform and improve performance.
Device Information:
We collect information about the device and browser you use, such as your IP address, device type, operating system, and browser version. This allows us to provide an optimized experience.
Cookies and Tracking Technologies:
We use cookies and similar technologies to remember your preferences, authenticate sessions, and analyze user behavior. You can adjust your cookie preferences through your browser settings, though disabling them may limit some features.
c. Information from Third Parties
Third-Party Services:
If you sign in using Google or another third-party service, we may collect basic profile information (such as your name and email) from those services as authorized by you.
Service Providers:
We may receive information from analytics, payment, or verification partners that help us operate Hassle Free securely and effectively.
How We Use Your Information
To Provide and Improve Our Services:
We use your information to operate Hassle Free, enhance user experience, and develop new features that simplify the advisor-customer legal process.
To Facilitate Communication:
We use your information to connect customers and advisors through messaging, notifications, and updates.
To Process Payments:
Payment data is used solely to process transactions securely via trusted third-party providers.
To Ensure Security and Compliance:
We monitor platform activity to detect and prevent fraud, misuse, or illegal behavior and to comply with applicable laws.
How We Share Your Information
With Service Providers:
We share necessary data with trusted service providers who help us operate our platform, including hosting, analytics, and payment services. They are required to protect your information and use it only as instructed by us.
With Other Users:
Certain information, such as advisor profiles, ratings, and reviews, may be visible to other users to maintain transparency and trust.
For Legal Reasons:
We may disclose your information if required by law or in response to a legal request, or to protect our rights and the rights of our users.
Your Rights and Choices
Access and Update:
You can update your profile and account information at any time through your account settings.
Delete Your Account:
You may request deletion of your account and data by contacting our support team. Some information may be retained as required by law or for security purposes.
Opt-Out:
You may opt out of marketing emails at any time by following the unsubscribe link in our messages.
Data Security
We use advanced security measures to protect your information, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
Children’s Privacy
Hassle Free is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we learn that we have collected such data, we will delete it promptly.
Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at: