Refunds on hassle-free are handled with care to ensure a smooth and efficient process. Below is a detailed explanation of how refunds are processed once a refund request has been approved.
To initiate a refund, you must first contact Hassle-Free customer support team via email, phone, or the support section of the website. Provide details about the purchase, the reason for requesting a refund, and any relevant documentation (such as proof of technical issues or medical certificates if applicable).
Once your refund request is submitted, it will be reviewed by Hassle-Free. This involves checking if the request meets the refund eligibility criteria, which includes factors such as the type of service, the timing of the request, and whether the service was used.
After reviewing your request, Hassle-Free will either approve or deny the refund. If approved, you will receive a confirmation email outlining the refund amount, the method of refund, and the expected processing time.
If the refund request is denied, you will receive an explanation detailing why the request did not meet the eligibility criteria. In some cases, Hassle-Free may offer alternatives, such as credits or extensions instead of a direct refund
Once the refund is approved, Hassle-Free typically processes the refund within 5 to 10 business days. However, the time it takes for the funds to appear in your account may vary depending on your payment provider.
Occasionally, refunds might take longer due to factors such as bank processing times, holidays, or system delays. If you have not received your refund after 10 business days, it's recommended to check with your bank or payment provider.
Once the refund has been successfully processed and deposited back into your account, you will receive a final confirmation email from Hassle-Free. This email will include the refunded amount, the date of processing, and the payment method used.
After a refund is processed, any associated services or credits may be removed from your account. For example, if you received a refund for a lesson package, the unused lessons will no longer be accessible.
If the refund was related to a subscription cancellation, ensure that your subscription status reflects the cancellation, and no further charges are applied to your account.